Device Condition Guide

This guide helps you select the correct condition so your online quote matches verification.
Final price is confirmed after device verification.

Note: Devices must have activation locks removed (iCloud/Google/MDM). Locked devices cannot be completed.

Quick Condition Levels

  • Like New: Minimal or no signs of use, fully functional.
  • Good: Light signs of use, fully functional.
  • Fair: Visible wear or minor defects, but functional.
  • Faulty / Not Working: Major issue(s) affecting function, or device does not power on.

1) Like New

Best for: Devices that look almost unused and work perfectly.

  • Screen: No cracks, no deep scratches, no display defects.
  • Body: No dents; very minor micro-scratches only (if any).
  • Functionality: Everything works (touch, Face ID/Touch ID, cameras, speakers, mic, ports, Wi-Fi, Bluetooth).
  • Battery: Normal performance; no sudden shutdown or abnormal heating.
  • Repairs: No major repair history or non-original parts detected during checks.

2) Good

Best for: Devices with small cosmetic marks but fully working.

  • Screen: Light scratches are acceptable (not deep, not affecting visibility).
  • Body: Minor scuffs or small marks; no heavy dents.
  • Functionality: Fully working with no major functional issues.
  • Battery: Reasonable performance for the age of the device.

3) Fair

Best for: Devices that work but show clear wear or minor defects.

  • Screen: Noticeable scratches, small bright spots, minor discoloration, or small cracks that do not affect basic use
    (if your flow allows “cracked screen” as a separate option, select it accurately).
  • Body: Visible scratches, paint wear, or small dents.
  • Functionality: Generally works, but may have minor issues (e.g., weak battery, minor speaker distortion, minor button wear).

4) Faulty / Not Working

Best for: Devices with major functional issues or that do not power on.

  • Examples: not turning on, boot loop, no network, dead ports, broken cameras, severe battery issues, major water damage, major screen damage, random restarts.
  • Note: Faulty devices may still be eligible, but pricing depends heavily on verification and parts value.

What Can Reduce the Final Offer

  • Cracked screen, deep scratches, or display defects (lines/black spots)
  • Water damage indicators or corrosion
  • Face ID/Touch ID not working
  • Weak battery, overheating, or unexpected shutdown
  • Non-original parts detected (screen/battery) or poor repair quality
  • Missing components, severe dents, bent body
  • Activation locks enabled (iCloud/Google/MDM) or IMEI/serial mismatch

How to Prepare for a Smooth Verification

  1. Back up your data.
  2. Sign out of iCloud/Google, disable Find My (Apple), and remove MDM/work profiles.
  3. Factory reset the device before final handover.
  4. Bring the charger/box/accessories if available (helps verification).

Need Help Choosing a Condition?

Send us photos on WhatsApp and we’ll guide you:
+965 98552956

Reminder: The final offer is confirmed after verification (store visit or doorstep pickup).