Privacy Policy

1) Who We Are

Kwik Buyback is operated by Kuwait Forever Company for Communications Devices and Accessories Co.
(M&E Store).

Store Visit Address: Block 1, Street 123, Shop No 5, Building Parcel, 5101,
PACI No: 17775902, Al Farwaniya, Kuwait
Phone / WhatsApp: +965 98552956
Email: [email protected]
Working Hours: 10:00 AM – 10:00 PM (Daily)
Service Area: All Kuwait

2) What Information We Collect

Depending on how you use our services, we may collect:

• Contact details: name, mobile number, email address.
• Device details: device type, brand/model, storage, condition selection, and any information you submit for a quote.
• Verification details: IMEI/serial number (where applicable), functional test outcomes, and inspection notes needed to confirm the final offer.
• Pickup/store visit details: address/location details for doorstep pickup, preferred time slot, and related notes.
• Ownership/ID verification (if required): Civil ID and/or proof of ownership details to prevent fraud and protect customers.
  Civil ID photos may be captured and stored in an access-controlled secure folder for up to 60 days, then deleted
  (unless a longer retention is required by law or for dispute/fraud investigation).
• Payment and payout details (where applicable): information necessary to complete a payout via Cash, KNET, Bank Transfer, or WAMD.
  If Bank Transfer is used, we may collect bank account details needed to process the transfer.
• Communications: messages you send via forms, email, or WhatsApp and our replies.
• Website usage data: IP address, browser type, device type, pages viewed, and approximate location derived from IP (where available).
• Cookies & similar technologies: for site functionality, analytics, and preference settings (see Section 9).

3) How We Use Your Information

We use personal information to:

• Provide quotes and process buyback requests.
• Schedule doorstep pickup or confirm store visit details.
• Verify devices and confirm a final offer.
• Complete the transaction and provide customer support.
• Process payouts using the selected method (Cash/KNET/Bank Transfer/WAMD), where applicable.
• Prevent fraud, enforce our terms, and maintain service safety.
• Improve our website, user experience, and operational processes.
• Send service-related messages (status updates, appointment details, and important notices).
• Send marketing messages only when permitted (you can opt out at any time).

4) Legal Basis / Grounds for Processing

We process personal information to perform services you request (e.g., processing a buyback request),
to comply with applicable obligations, and for legitimate business purposes such as preventing fraud
and improving our services. Where required, we rely on your consent (for example, for certain marketing communications).

5) Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Internal staff and agents who need it to fulfill your request (verification, pickup, customer support).
• Service providers (e.g., website hosting, analytics, communications tools) who process data on our behalf under appropriate safeguards.
• Payment/transaction support providers where applicable to complete payouts or record transactions
  (for example, KNET processing, bank transfer processing, or WAMD processing).
• Authorities if required by law or to respond to lawful requests, prevent fraud, or protect rights and safety.

6) International Data Transfers

Some service providers (such as cloud hosting or analytics tools) may process data outside Kuwait.
When this happens, we take reasonable steps to ensure appropriate protections are in place.

7) Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including
processing requests, supporting customers, preventing fraud, maintaining records, and meeting legal/operational requirements.

• Civil ID photos: stored in an access-controlled secure folder for up to 60 days, then deleted, unless required longer by law or for dispute/fraud investigation.
• Transaction and operational records: may be retained longer where needed for accounting, legal, or operational requirements.

8) Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access,
loss, misuse, or alteration, including access controls for sensitive records (such as ID verification files).
No method of transmission or storage is 100% secure, but we work to maintain strong safeguards.

9) Cookies and Analytics

We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used.
You can control cookies through your browser settings. Disabling cookies may affect some website features.

10) Your Choices and Rights

You may request to:

• Access, correct, or update your personal information.
• Withdraw consent where processing is based on consent (for example, marketing messages).
• Request deletion of your information where appropriate and feasible.
• Opt out of promotional communications at any time.

To make a request, contact us at [email protected].

11) Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for their privacy practices.
Please review their policies if you use those services.

12) Children’s Privacy

Our services are intended for adults. If you are under 18, please use our services only with a parent or legal guardian.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

14) Contact Us

Phone / WhatsApp: +965 98552956
Email: [email protected]
Store Visit: Al Farwaniya, Kuwait (PACI No: 17775902)